Terms and Conditions
19+ only. These Terms and Conditions explain the general rules for using Amazon Slots Casino Canada. Online gambling availability, payment access and bonus terms may vary by province. Please also review our Responsible Gaming page before playing.
1. Introduction
This page, together with the documents cited and linked within it, sets out the terms applicable to the use of the website https://amazonslots-canada.ca/ (the “Website”), as well as the rules under which you may use the games offered on the Website, register an account, and access the available products, features and services.
We recommend that you read these Terms and Conditions carefully before using the Website. By accessing, browsing, registering or using the Website, you agree to be bound by these terms. If you do not agree, you should not create an account or use the services.
You can also consult additional information in our FAQ or contact our team through the Contact page.
In these Terms and Conditions, the expressions “we,” “our,” “the platform,” or equivalent terms refer to the Website and/or the relevant platform operator.
2. Contractual relationship, regulations and scope of application
By registering on the Website, you may enter into a contractual relationship with the relevant platform operator. The applicable legal and regulatory rules depend on the licence under which the services are offered and on the jurisdiction from which you access the Website.
For users in Canada, use of the platform may be subject to rules governing online gaming, consumer protection, fraud prevention and data protection in the relevant province or jurisdiction.
3. Taxes and legal obligations
You are solely responsible for declaring winnings, prizes or other sums that must be reported under the tax or reporting rules applicable to you. We do not provide legal or tax advice. If you have any doubts, you should consult a qualified professional.
4. Time references
Unless expressly stated otherwise, time references in these Terms and Conditions may refer to Eastern Time in Canada (ET) or to the time zone specified by the platform.
5. Participation requirements and prohibited use
You may not use the services if:
- You are under 18 years of age or have not reached the minimum legal age required to participate in real-money gambling in your place of residence. Proof of age may be requested at any time.
- You are located in or reside in a jurisdiction where registration for or use of the services is not permitted.
By registering and using the platform, you confirm that:
- You have the legal capacity to enter into this agreement and act on your own behalf.
- You are not a minor.
- You understand that gambling involves the risk of losing money.
- You play for entertainment and at your own responsibility.
- You will not make claims arising solely from normal gambling losses.
Withdrawals may be processed only to a verified payment method registered in your name.
For control tools and personal limits, also consult our Responsible Gaming page.
In the event of a breach of these terms, winnings may be withheld and the account may be suspended or closed.
6. Accuracy of the information provided
You confirm that all data provided during registration or later in relation to your account is complete, accurate and not misleading. You also undertake to update relevant information, such as your address or contact details, when necessary.
7. RTP (Return to Player) information
In many games, the RTP value is shown in the game information or help section. RTP is theoretical and calculated over the long term. It does not guarantee any result in a single session.
8. Definition of “real money”
“Real money” refers to withdrawable balance that is not subject to bonus conditions, such as wagering requirements or other promotional limitations.
9. Data protection and privacy
Protection of personal data is important. Our Privacy Policy explains what personal data may be processed, for what purposes, and which privacy rights may apply.
By accepting these Terms and Conditions, you also confirm that you have read the Privacy Policy, which forms part of the site’s legal information.
10. Sign-up, access and account security
During registration, you may create a username and password. You must keep these login credentials confidential. You are responsible for protecting them and for logging out after using the account.
Actions performed through your credentials may be treated as authorized. If you suspect unauthorized access, you should contact support immediately through the Contact page.
We assume no responsibility for losses arising from third-party access caused by insufficient protection of your devices or login data.
11. Forgotten password
If you have forgotten your username or password, use the “Forgot password” function and follow the instructions sent by email to restore access.
12. Verification (KYC) and additional checks
To comply with legal obligations and prevent fraud, verification documents may be requested at any time, such as:
- identity document, such as an ID card or passport
- proof of address, usually not older than 3 months
- proof of payment method, for example a card showing the name and last 4 digits
- additional documentation when necessary, including verification of source of funds
If the requested documentation or information is not provided, withdrawals may be withheld and the account may be suspended or closed.
13. One account per person
Only one account per person is permitted unless expressly authorized. Multiple accounts may lead to account suspension, bonus cancellation and withholding of winnings.
14. Technical errors and mistaken credits
Winnings, balances or transactions generated as a result of technical failures, software errors or administrative mistakes may be corrected or invalidated.
If an amount that you are not entitled to is credited to you by mistake, you should notify support. Any improperly obtained benefit may be cancelled or revoked.
15. Inactive accounts
If you do not access your account for a prolonged period, for example 12 months, your account may be considered inactive. For security reasons, some functions may be limited until the account is reactivated and, if necessary, a new verification is completed.
Any fee or administrative cost applicable to inactive accounts should be shown transparently on the Website.
16. Account closure
You can request closure of your account at any time through the Contact page. Account closure does not necessarily constitute a responsible-gaming measure or self-exclusion. If you want to block access for gambling-control reasons, use the tools described on the Responsible Gaming page.
Closure may be carried out within a reasonable period once confirmed by the support team. If you log in again before the process is completed, your request may be treated as withdrawn.
In general, pending withdrawals may be processed first and the account may then be closed.
17. General aspects of bonuses and free spins
“Free spins” are promotional spins valid for selected slot games. Other promotions, such as bonus wheels, promotional mechanics or special campaigns, may be subject to additional specific conditions.
Important:
- Winnings derived from bonuses are not guaranteed and depend on the game rules and applicable RTP.
- Free spins may be limited to specific games.
- Bonus offers may not be available while there is a withdrawal in pending status.
When a promotion requires linking a card or payment method, bonuses or free spins may be credited only once that method has been added and, where applicable, properly verified.
Promotional balance, pending promotions or unused offers may be removed after a long period of inactivity, provided this is set out in the applicable promotional terms.
18. Wagering requirements and withdrawal of bonus balance
Bonus balance is not directly withdrawable. Only after the wagering requirements have been met can it be converted into withdrawable real-money balance.
As a rule, the following may apply:
- wagering requirement, for example 10x, on bonus winnings or remaining promotional balance
- only bets placed with bonus balance may count toward meeting these requirements
- certain games, such as table games, live casino titles or progressive jackpots, may be excluded
You can find additional general information on bonuses, payments and support in our FAQ.
The specific terms of each promotion will be shown in the relevant offer and should be reviewed before activation.
19. Promotional codes and validity
Bonus codes usually have limited validity, for example until 23:59 on the indicated day unless otherwise specified. If a code does not work, this may depend on several reasons:
- the code has expired or is valid only for certain accounts or segments
- there is an active or pending withdrawal
- deposit, game-selection or region requirements are not met
- a technical issue has occurred and should be reported as soon as possible
20. Currency, payment methods and fees
Unless otherwise stated, deposits and withdrawals may be processed in Canadian dollars (CAD). Available payment methods may vary by region and may include, among others, cards, PayPal, Skrill, Neteller or Paysafecard. Payment methods should be registered in the account holder’s name.
Any applicable fee should be shown transparently in the cashier or payments section.
The gaming-account balance does not earn interest and should not be treated as a bank account.
21. Withdrawals, processing times and checks
Withdrawals may require additional checks, including identity checks, due diligence and anti-fraud measures. This may delay processing.
While the requested documentation is being reviewed, the withdrawal may remain in pending status. If documentation is rejected, the withdrawal may be temporarily cancelled to allow updated documents to be submitted.
22. Personal limits
You may be able to set daily, weekly or monthly deposit limits. Requests to increase a limit usually take effect only after a reasonable waiting period.
More information about control tools is available on our Responsible Gaming page.
23. Self-exclusion
If you need an extended break from gambling, you may be able to request self-exclusion. During the self-exclusion period, account access and use of the services may be restricted.
Self-exclusion may last for the minimum duration set by the tool or applicable terms and usually cannot be revoked before that period expires.
24. Temporary break
As a temporary measure, you may be able to activate a break in play for defined periods, such as 24 hours, 1 week, 1 month or longer periods. Once the period has ended, access may be reactivated automatically.
25. Reality Check
The session reminder or “Reality Check” informs you, at configurable intervals, how long you have spent playing. You can then continue, log out or review your activity.
26. Fair play, abuse and manipulation
You may use the services only lawfully and for personal entertainment. Among other things, it is prohibited to:
- exploit errors, malfunctions or bugs
- use bots, scripts or automation
- abuse bonuses through multiple accounts, collusion or unfair schemes
- hedge gambling risk solely to unlock promotions
- provide false information about identity, age, location or payment
- carry out chargebacks, fraud, money laundering or other illegal activities
In case of suspicion, bonuses may be cancelled, winnings may be invalidated and the account may be suspended or closed.
27. Account protection
Protect your login data, log out after playing and change your password immediately if you suspect unauthorized use. For information about data handling, read the Privacy Policy.
28. Protection of minors and parental control
Gambling is permitted only for adults. Parents or guardians can use filtering or parental-control tools, such as Net Nanny or similar solutions, to block access to gambling sites.
29. Complaints
If you wish to make a complaint, you should first contact the support team or the relevant department. The case will be reviewed according to the applicable support process.
If you need further help, use the Contact page or consult the FAQ.
30. Changes to the Terms and Conditions
These Terms and Conditions may be modified when necessary for legal, operational or service-related reasons.
Important changes may be communicated before they take effect. Continued use of the Website after changes enter into force may constitute acceptance of the updated version.
Last updated: April 2026
