Responsible Gaming

Last updated: April 2026

19+ only. Gambling should remain a form of entertainment, not a way to make money or recover losses. Online gambling availability and player-protection tools may vary by province. For general site rules, review the Terms and Conditions.

We want every user to experience online gaming as a leisure and entertainment activity, never as a source of pressure or discomfort. Playing should remain an enjoyable, informed, and controlled experience. At the same time, we know that for some people gambling can become problematic and affect personal, family, or working life.

For this reason, it is important to pause from time to time and honestly assess your own behaviour. Are you playing calmly? Are you spending only amounts you can afford to lose? Can you stop a session without difficulty? Maintaining this balance is essential for a healthy relationship with gambling. For general questions about accounts, limits or platform use, you can also consult our FAQ section.

If you feel that gambling is taking up too much space in your everyday life, the best choice is to act as soon as possible. Asking for help is not a sign of weakness; it is an important step. You can reach our team through the Contact page.

How can you tell if gambling is becoming a problem?

Try answering these questions honestly:

  • Do you neglect work, studies, or personal commitments in order to gamble?
  • Do you gamble for longer or more often than you planned?
  • Do you feel nervous, irritated, or frustrated when you cannot gamble?
  • Have you ever used money meant for important expenses to continue gambling?
  • Have you hidden from someone how much you gamble or spend?
  • Do you find it hard to stop, even when you want to?
  • Are you distancing yourself from friends, a partner, or family because of gambling?
  • Is gambling causing you stress, guilt, or emotional distress?

If you recognize yourself in more than one of these situations, there may be a warning sign. In these cases, it is important not to underestimate the issue and to seek support as soon as possible.

Support resources in Canada:

  • Responsible Gambling Council (RGC) – information tools and player protection resources
  • ConnexOntario support services – prevention, support, and guidance
  • Dedicated support lines – help in case of distress or emotional crisis
  • Local support services – free assistance may be available in many areas of the country

Deposit limits

To help you manage your budget better, you may be able to set daily, weekly, or monthly limits on deposits. This is a simple but useful tool for keeping spending under control and playing more consciously.

Limits are usually applied at the account level. If you use multiple platforms or services, you may need to configure the settings on each account separately.

To change or set your limits, you can check your profile settings or contact support through the Contact page. We also recommend reviewing the Terms and Conditions for account and platform rules.

Breaks in play and self-exclusion

If you feel the need to take a break, play-control options may be available depending on the platform and your location. These tools are designed to help users pause activity, reduce impulsive play and regain control.

Temporary break

  • 24 hours
  • 1 week
  • 1 month
  • up to 6 weeks

At the end of the selected period, account access may be reactivated automatically, depending on the rules applied by the platform.

Self-exclusion

If you need a longer suspension, you may be able to request self-exclusion. During this period your account may remain blocked, and access to games or new transactions may be restricted.

To request information about self-exclusion, you can contact support directly through the Contact page.

Session reminder (Reality Check)

The session reminder is a useful feature that tells you how long you have been playing and helps you stay in control during the session.

With this tool you can:

  • continue playing
  • check the session length and your activity
  • log out at any time

It is a simple feature, but a useful one to avoid losing track of time while you play.

Account security

Protecting your account is an important part of safer play. We recommend following some basic good practices:

  • never share your login details with other people
  • always log out at the end of your session
  • change your password if you notice unusual or suspicious activity
  • use up-to-date devices and reliable connections

The security of your profile also depends on careful use of your credentials. To learn more about personal data processing, you can consult our Privacy Policy.

Protection of minors

Real-money gambling is allowed only for adults. For this reason, verification checks may be applied to prevent access by minors and to support compliance with relevant rules.

Parents and guardians can also use parental-control tools to limit access to gambling sites, for example:

  • Net Nanny
  • BetBlocker
  • parental-control tools available on iOS, Android, and Windows

For more information about how site data and account-related information may be handled, please read the Privacy Policy. For broader platform questions, visit the FAQ.